Critical factors in the perception of quality in public service care: the case of a decentralized federal agency
The objective of this study is to analyze the critical factors in service quality satisfaction in public administration, using a decentralized federal agency as a case study. The study design was quantitative and cross-sectional, using the SERVPERF model dimensions, with 491 respondents and analyzed...
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| Main Authors: | , , |
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| Format: | Artículo de divulgación |
| Language: | spa |
| Published: |
Universidad Autónoma de Ciudad Juárez
2021
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| Subjects: | |
| Online Access: | http://erevistas.uacj.mx/ojs/index.php/NovaRua/article/view/4594 |
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