Critical factors in the perception of quality in public service care: the case of a decentralized federal agency

The objective of this study is to analyze the critical factors in service quality satisfaction in public administration, using a decentralized federal agency as a case study. The study design was quantitative and cross-sectional, using the SERVPERF model dimensions, with 491 respondents and analyzed...

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Bibliographic Details
Main Authors: Erika Guillermina Villagómez Girosky, Daniel Alberto Sierra Carpio, Armando Esquinca Moreno
Format: Artículo de divulgación
Published: Universidad Autónoma de Ciudad Juárez 2021
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