Critical factors in the perception of quality in public service care: the case of a decentralized federal agency

Critical factors in the perception of quality in public service care: the case of a decentralized federal agency

The objective of this study is to analyze the critical factors in service quality satisfaction in public administration, using a decentralized federal agency as a case study. The study design was quantitative and cross-sectional, using the SERVPERF model dimensions, with 491 respondents and analyzed...

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Bibliografske podrobnosti
Main Authors:	Erika Guillermina Villagómez Girosky, Daniel Alberto Sierra Carpio, Armando Esquinca Moreno
Format:	Artículo de divulgación
Jezik:	spa
Izdano:	Universidad Autónoma de Ciudad Juárez 2021
Teme:	Service quality SERVPERF SERVQUAL Public management Calidad en el servicio Gestión pública CIENCIAS SOCIALES info:eu-repo/classification/cti/5
Online dostop:	http://erevistas.uacj.mx/ojs/index.php/NovaRua/article/view/4594
Oznake:	Označite Brez oznak, prvi označite!

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