Determination of the Critical Success Factors (CSF) in the implementation of Six Sigma (SS) and its sustainable benefits: Content validity and internal consistency of the measurement instrument.
Currently, organizations seek to position themselves in the market as the most competitive and profitable in their branch, through the continuous improvement of their processes, products, and/or services, applying various techniques, tools, and methodologies. Particularly in this chapter, focus on...
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| Formato: | Capítulo de libro |
| Idioma: | en_US |
| Publicado em: |
IGI Global
2020
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| Acesso em linha: | https://doi.org/10.4018/978-1-7998-1052-0.ch012 https://www.igi-global.com/book/evaluating-mental-workload-improved-workplace/230952 |
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| Resumo: | Currently, organizations seek to position themselves in the market as the most competitive and profitable
in their branch, through the continuous improvement of their processes, products, and/or services, applying
various techniques, tools, and methodologies. Particularly in this chapter, focus on Six Sigma (SS)
will be shown, a strategy used in companies to achieve competitive objectives, continuously improving
processes. In this sense, it is considered important to identify and know the main factors that are involved
in its implementation. Likewise, the organizations are presenting a culture towards the sustainability and
the environmental care, derived from this, the methodology used to develop a measurement instrument
that allows to identify the CSF in the implementation of SS, the sustainable benefits that can be achieve
with correct implementation, the procedure used for the validation of the content of the instrument, the
validity of internal consistency and the obtained results. |
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