Lean-Sigma for product improvement using the VoC for enhancing the product competitiveness

Managers are using metrics such as productivity, quality, and low costs, to reach their objectives and keep companies success; however, customer expectations in the twenty-first century are not only including deliveries on time, good quality, and low costs; but they are also looking for values such...

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Bibliographic Details
Main Author: Alba-Baena, Noé
Other Authors: Salcido Delgado, Aldo, Zhou, Li
Format: Capítulo de libro
Published: Springer 2019
Online Access:https://doi.org/10.1007/978-981-13-6476-1_5
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