Predicting airline customer satisfaction using k-nn ensemble regression models

Customer satisfaction questionnaires are a rich and strong source of information for companies to seek loyalty, customer and client retention, opti- mize resources, and repurchase products. Several advanced machine learning and statistical models have been employed to estimate the customer satisfact...

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主要作者: García, Vicente
其他作者: Florencia, Rogelio, Sánchez Solís, Julia Patricia, Rivera Zarate, Gilberto, Contreras-Massé, Roberto
格式: Artículo
语言:en_US
出版: 2019
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在线阅读:https://www.rcs.cic.ipn.mx/2019_148_6/Predicting%20Airline%20Customer%20Satisfaction%20using%20k-nn%20Ensemble%20Regression%20Models.pdf
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