Predicting airline customer satisfaction using k-nn ensemble regression models

Customer satisfaction questionnaires are a rich and strong source of information for companies to seek loyalty, customer and client retention, opti- mize resources, and repurchase products. Several advanced machine learning and statistical models have been employed to estimate the customer satisfact...

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Bibliographic Details
Main Author: García, Vicente
Other Authors: Florencia, Rogelio, Sánchez Solís, Julia Patricia, Rivera Zarate, Gilberto, Contreras-Massé, Roberto
Format: Artículo
Published: 2019
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