A service design process based on the business model CANVAS and the C-K theory
Services are fundamental to any economy. They are responsible for most of the employment and collaborate with a substantial proportion of the Gross Domestic Product. Despite its importance, the tools and methodologies for service design in Latin America have a slow evolution. One of the reasons that...
Gorde:
Egile nagusia: | Castillo-López, Sergio |
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Beste egile batzuk: | Flores Guirao, Sheyla, Roldán-Reyes, Eduardo, Maldonado-Macías, Aide, Manotas Duque, Diego |
Formatua: | Capítulo de libro |
Hizkuntza: | en_US |
Argitaratua: |
Springer
2019
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Gaiak: | |
Sarrera elektronikoa: | https://doi.org/10.1007/978-3-319-93716-8_13 https://link.springer.com/chapter/10.1007/978-3-319-93716-8_13 |
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