Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level

Logistics services of manufacturing enterprises help to improve transport, delivery of materials and finished products. This paper presents a causal model to identify the influence that has the availability of logistics services on the risk perception, on agility and on customer service level of man...

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Bibliographic Details
Main Author:	Avelar, Liliana
Other Authors:	García-Alcaraz, Jorge Luis, Maldonado-Macías, Aide, mejia, jose
Format:	Artículo
Language:	English
Published:	2018
Subjects:	Logistics services Perception risk Customer service Agility Supply chain Research Subject Categories::SOCIAL SCIENCES::Business and economics Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics info:eu-repo/classification/cti/5
Online Access:	https://doi.org/10.14743/apem2018.2.283 http://apem-journal.org/Archives/2018/APEM13-2_179-192.pdf
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Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level

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